sadewaTerms of Use

These terms set out the conditions under which we at sadewa provide our platform to you. When you open an account on sadewa, you agree to follow these terms. They cover how you use our services, how we handle your deposits and withdrawals, what happens if there is a dispute, and the legal framework that governs our relationship. We encourage you to read them carefully before you start.

Our services on sadewa are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you are unsure whether sadewa is available in your location, contact our support team before opening an account.

This page explains our core policies in plain language. If you have specific questions about any term, our support team is available in English to clarify.

Account opening and eligibility on sadewa

To open an account on sadewa, you must be at least 18 years old and legally able to enter into a binding contract in your jurisdiction. You provide us with your email address, a password, and basic identity information (name, date of birth, phone number). We use this information to verify your account and comply with anti-money-laundering regulations.

When you register on sadewa, you agree that the information you provide is accurate and complete. If we discover that you have provided false information, we reserve the right to suspend or close your account. You are responsible for keeping your password confidential. If someone else accesses your account using your password, you are liable for all activity on that account unless you notify us immediately of unauthorized access.

We may refuse to open an account or close an existing account at our discretion, without providing a reason. This includes accounts that we believe are being used for fraud, money laundering, or other illegal purposes.

Deposits and our payment methods on sadewa

We do not charge deposit fees. The full amount you transfer arrives in your sadewa wallet. However, your bank or e-wallet provider may charge their own fees for outgoing transfers—those fees are outside our control and would be deducted by your provider, not by sadewa.

Deposits are processed in Indonesian Rupiah (IDR). If you are using a payment method that operates in a different currency, your provider will handle the conversion. We are not responsible for exchange rates or conversion fees charged by your bank or e-wallet provider.

Once we receive your deposit, we credit your sadewa wallet immediately. Your balance is then available for betting on our games and markets—football betting, live-dealer tables, slot games, and esports. You can view your deposit history anytime in your account dashboard.

Withdrawals and account verification on sadewa

You can withdraw funds from your sadewa account at any time, provided your account is verified. Before your first withdrawal, we require identity verification. We ask for a copy of your ID and a selfie holding that ID. Our verification team reviews submissions during business hours and typically completes the process within a few hours.

Withdrawal requests are subject to verification windows. We do not process subject to verificationly, but we aim to complete them promptly once your request is received and your account is verified. E-wallet withdrawals typically settle faster than bank transfers because e-wallet providers often process incoming credits more quickly.

If a withdrawal does not arrive as expected, contact our support team. We maintain detailed records of every withdrawal request, so we can investigate any discrepancies.

Bonus terms and promotional offers on sadewa

We may offer promotional bonuses or special offers to new or existing members on sadewa. Any bonus we offer is subject to specific terms and conditions, which we display clearly when you claim the bonus. These terms may include wagering requirements, game restrictions, or time limits. You are responsible for reading and understanding the terms before you claim a bonus.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. If we cancel a promotion, we will notify you and allow you to withdraw any bonus funds that have not yet been wagered.

Bonuses are not guaranteed. We may refuse to award a bonus if we believe you are attempting to exploit the promotion or if your account shows signs of fraud or abuse.

Dispute resolution and our commitment to fairness on sadewa

If you believe there is an error in your account balance, a bet settlement, or a withdrawal, contact our support team immediately. We investigate all disputes thoroughly and fairly. Our support team is available in English and can explain any transaction or settlement decision.

If we cannot resolve your dispute through our support process, we may offer mediation or arbitration as an alternative to legal proceedings. The specific process depends on your jurisdiction and the nature of the dispute. We will explain your options when we respond to your complaint.

We keep detailed records of all transactions, bets, and settlements. These records are the basis for resolving disputes. If we find that an error occurred on our side, we will correct it and refund any funds owed to you.

Jurisdiction and applicable law for sadewa

Our services on sadewa are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you are accessing sadewa from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location, you are responsible for ensuring that your use is legal in that location. We are not liable if you access sadewa from a jurisdiction where it is prohibited.

These terms are governed by the laws of the jurisdiction where sadewa operates. Any legal disputes arising from these terms or your use of sadewa will be resolved according to those laws.

Our commitment to protecting your data and account on sadewa

We at sadewa take the security of your account and personal information seriously. All transactions are encrypted, and your balance is segregated from our operational funds—your money is held in trust and never commingled with sadewa's business accounts. We verify your identity before processing withdrawals to prevent unauthorized access.

We also monitor your account for unusual activity and may ask for additional verification if we detect suspicious behavior. If you notice an unauthorized transaction on your sadewa account, contact our support team immediately. We investigate all fraud reports thoroughly and can reverse transactions or issue refunds if we confirm unauthorized activity.

You are responsible for protecting your password and keeping your account information confidential. Do not share your password with anyone, and do not use the same password on sadewa as you use on other websites.

Changes to these terms and our sadewa policies

We may update these terms at any time. When we make changes, we will notify you by email or by posting a notice on sadewa. Your continued use of sadewa after we post changes means you accept the new terms. If you do not agree with the changes, you may close your account.

We encourage you to review these terms regularly to stay informed of any updates. If you have questions about any change, contact our support team.