sadewa Privacy Policy

This page describes what we collect when you use sadewa and how we keep that data protected. We understand that your privacy matters, and we are committed to handling your information responsibly. When you open an account on sadewa, provide payment details, or interact with our platform, we collect certain data. We use that data to operate our service, process your deposits and withdrawals, and comply with legal obligations.

Our privacy practices are built around transparency. We do not sell your personal information to third parties for marketing purposes. We share your data only with payment processors, banking partners, and other service providers who help us run sadewa. All third-party processors are bound by strict confidentiality agreements.

This policy applies to all members on sadewa, regardless of location. If you have questions about how we handle your data, contact our support team in English.

What data we collect on sadewa

We collect several types of information when you use sadewa. First, we collect identity information: your name, email address, date of birth, phone number, and ID number. We ask for this information during account registration and require it for identity verification before your first withdrawal.

Third, we collect account activity data. We record every bet you place, every game you play, every withdrawal you request, and every balance change in your account. This data helps us provide accurate account statements and allows us to resolve disputes fairly.

Fourth, we collect technical data. When you access sadewa from your device, we log your IP address, device type, browser, and the pages you visit. We use this data for security purposes—to detect fraud, prevent unauthorized access, and identify suspicious activity on your account.

How we use your data on sadewa

Second, we use your data for security and fraud prevention. We analyze your account activity to detect unusual patterns—for example, if someone tries to log in from an unfamiliar location or if withdrawal requests suddenly spike. If we suspect unauthorized access, we may freeze your account temporarily and contact you to verify that the activity was legitimate.

Third, we use your data to comply with legal obligations. Anti-money-laundering regulations require us to verify member identities and monitor for suspicious financial activity. We also use your data to respond to legal requests from authorities if required by law.

Fourth, we use your data to improve sadewa. We analyze aggregate data (data that does not identify you personally) to understand how members use our platform and to identify areas where we can make improvements. This might involve analyzing which payment methods are most popular or which games attract the most activity.

Our third-party processors and data sharing on sadewa

We do not operate sadewa alone. We work with third-party service providers to offer our full service. These processors handle specific functions on our behalf.

We also work with hosting providers that store our servers and databases. Our servers may sit outside your jurisdiction—for example, in Singapore or another regional data center. Your data is stored on encrypted servers with access controls that limit who can view it.

We may also work with customer support platforms and analytics services. These processors help us respond to your inquiries and understand how sadewa is used. All third-party processors are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

Your rights regarding your data on sadewa

You have rights over your personal data on sadewa. You can access your account information anytime by logging into your sadewa account and viewing your profile or account dashboard. If you want a copy of all the data we hold about you, contact our support team and we will provide it in a standard format.

You can request that we correct inaccurate information in your account. For example, if your phone number is wrong, we can update it for you. You can also request that we delete certain non-essential data, though we may retain some information if we are required to do so by law.

If you want to close your sadewa account entirely, contact our support team. We will close your account and delete your data according to our data retention schedule. However, we must retain transaction records as required by financial regulations, so some historical data may remain in our archives.

Cookies and tracking on sadewa

We use cookies on sadewa to improve your experience and keep your account secure. Cookies are small files that your browser stores and sends back to us each time you visit. We use cookies for several purposes.

Second, we use cookies for security. We set cookies that help us detect and prevent unauthorized access to your account. These cookies contain a unique token that changes regularly.

Third, we use analytics cookies to understand how members use sadewa. These cookies help us see which features are popular, where members spend time, and what devices they use. This data helps us improve our platform.

You can disable cookies in your browser settings if you prefer, but doing so may limit some features of sadewa or prevent you from logging in.

Our commitment to data security on sadewa

We protect your data using industry-standard security measures. All data transmitted to and from sadewa is encrypted using SSL (Secure Sockets Layer) technology. Your login credentials, payment information, and account data are encrypted and stored on secure servers with restricted access.

We limit access to your data to our employees and service providers who need it to do their jobs. We train our staff on data protection and require them to sign confidentiality agreements. We also conduct regular security audits to identify and fix vulnerabilities.

However, no system is completely secure. While we work to protect your data, we cannot guarantee that unauthorized access will never occur. If we discover a security breach, we will notify affected members promptly and take steps to minimize the damage.

International data transfers and jurisdiction

Our data infrastructure spans multiple jurisdictions. Your personal data may be transferred to, stored in, or processed in countries outside your home country. These countries may have different privacy laws. However, all third parties who handle your data on our behalf are contractually bound to protect it according to standards at least as strict as sadewa's own standards.

If you access sadewa from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location, your data may be transferred internationally to support our global infrastructure. By using sadewa, you consent to these international transfers.

Changes to our privacy policy on sadewa

We may update this privacy policy periodically. When we make significant changes, we will notify you by email or by posting a notice on sadewa. Your continued use of sadewa after we post changes means you accept the updated policy. If you do not agree with our changes, you may close your account.

If you have questions about our privacy practices or this policy, contact our support team in English. We are available to discuss how we protect your data and to address any concerns you have about privacy on sadewa.